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NCE- Your single supplier solution for mission critical systems
NCE are fully aware of the issues faced by IT departments in maintaining systems. Issues such as staffing, specialist technical expertise, geographic availability…the list goes on.
How do we know? Because NCE works directly with customers’ IT departments in providing them with a single supplier solution for mission critical systems, such as those found in all major Data Centres.
We also work with our outsourcing partners which means they can incorporate our portfolio into their own service offering and provide their customers with a total solution. This has allowed many of our third party partners to increase their product / geographic coverage and to win support in areas of business previously untapped.
NCE provide On-Site Maintenance and Support for a variety of storage products. This includes Tape Drive repair, Auto Loader repair, Tape Library maintenance, Optical drive, RAID, SAN, and NAS support |
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NCE's Technical Helpline
In some cases our customers prefer us to assist them in repairing their systems and build their knowledge base. To expedite this process we provide tailored Technical Assist Services to aid them with self-repair and Time & Material call outs when required.
By working in partnership with many of the top tier service companies and storage manufacturers, NCE has earned its reputation as a leading specialist service provider in the Data Storage market place. |
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NCE's Service Levels
NCE can provide flexible on-site service levels up to 24 hours a day, 365 days a year and as standard we provide a “Call to Fix” service level, not just a site response. |
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NCE's People
Our on-site service engineers are trained in our workshops down to component level repair, where they solely support Data Centre products. This results in high level skill sets for fault diagnosis, meaning less downtime for you (or your customers). To help prevent time-consuming software/firmware conflicts, our on-site engineers are also trained on other system aspects. |
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NCE's Workshops
NCE has one of the largest independent storage product workshops in Europe. In addition to our large stock of original manufacturers’ parts, NCE also owns a large population of working platforms which facilitates training of engineers, fault replication and module testing. For these reasons our workshops are of huge benefit to NCE’s Field Service Division and therefore to our customers. |
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Some of the benefits of NCE's Onsite Maintenance are:
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The On-site Maintenance program is just one of the ways NCE Services can work for you. |
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