Position Title: Services Sales Support

DEPARTMENT: Field Service Sales

REPORTS TO: Field Services Sales Director

OBJECTIVE

To maximise and increase NCE Field Service Sales Revenue..

MAIN DUTIES AND RESPONSIBILITIES

• Administer telephone sales and email campaigns as directed to provide lead generation.
• To assist in creating marketing collateral.
• Continually and proactively contact existing customers to maintain existing business and
• Send out information such as proposals and brochure packs when instructed to do so.
• Provide follow up sales calls to maximise business
• Develop new areas of business interest.
• Update of customer CRM database(s).
• Assisting in the achievement of departmental sales targets.
• Completion of sales to new and existing customers.
• To work with the NCE field service bidteam to answer service enquiries.

CONTACT WITH OTHERS

Outside the location: Day to day contact with customers and potential customers by phone.

Within the location: To all departments at all levels

KNOWLEDGE, SKILLS AND EXPERIENCE

A minimum of 12 months selling and lead generation experience in a IT services or computer related
market or industry. Be enthusiastic, willing to learn, target orientated, diplomatic, organised and conscientious. Must be able to work well unmanaged and as a member of a team to develop business in co-operation with and on behalf of the team.

Please apply by sending your CV to Brian McWethy. Email: mcwethy@nceeurope.com

Position Title: Call Control Team Leader – Field Service

Working from NCE offices based in Calne, the successful applicant will have supervisory experience, ideally in a Call Centre environment. An excellent telephone manner and IT Skills are a pre-requisite as is an organised approach to work and the ability to work under pressure and respond effectively to constantly changing priorities.

NCE Field Service is a growing and busy department, working to strict deadlines to meet customers’ service level agreements.

Responsibilities will include but not limited to:

• Overseeing Call Centre activities and supervising personnel
  
• Working closely with other members of the service team to provide effective solutions to meet contracted SLAs
  
• Planning routes and organising parts to maximise efficiency
  
• Logging and progressing new service calls, liaising between end users, Third Party Maintenance customer, engineers and logistics.
• Updating the calls on the database with the latest status and keeping all parties informed.
  
• Handling call escalations and providing corrective actions reports
  
• Liaising with the Contracts Department and arranging site surveys
  
• Producing daily call statistics and fault report where required
  
• Monitoring department activities and promoting effective working practices

Knowledge, Skills and Experience

• Experience in a supervisory capacity
  
• Ability to handle difficult customer situation
  
• Call Centre experience
  
• Professional and assertive telephone manner
  
• Confidence to make quick decisions
  
• Accurate and fast keyboard skills
  
• Some technical knowledge or ability to understand technical instructions
  
• Commercial awareness

Hours of Work:

• Basic hours are 37.5 hours per week. The Call Centre is open between the hours of 8am and 6pm Monday to Friday and you will be required to rotate with others in the department to cover these hours.
  
• Occasional overtime may be required which will be paid.
  
• 20 days per annum paid holiday plus 8 statutory Bank Holidays.

Please apply by sending your CV to Kerry Watts. Email: wattsk@nceeurope.com

Position Title: Junior Bench Technician

NCE have 2 vacancies for a junior bench technician.

This is a minimum wage position. Soldering experience would be beneficial but not essential, all training to be provided. Patience, mechanical aptitude and attention to detail a must.

Position will be responsible for magneto optical laser diode rework and calibration, mainly mechanical work with some soldering.

To apply for this position please send CV to genevera@nceeurope.com

Field Service Engineers

Due to continued growth and expansion, we are often looking for an additional Field Engineers to join our team.

If you would like to lodge your CV with us in the event of a vacancy arising in your area, please send an email to wattsk@nceeurope.com so that your details can be held.

Essential Pre-requisites:

- Field Service Experience
- Experience of On Call 24 hour cover
- Break/fix knowledge on Tape and Disk Hardware
- Ideally knowledge of SAN and FC technology
- A recognized electronic/IT Support qualification

Skill Set:

- SAN         HP EVA, EMC Clariion, EMC Symetrix
- NAS         Netapp, IBM N-series
- Tape        ADIC tape library
- Server     HP,Fujitsu, IBM

You will be based from home, covering and overlapping with other engineers. Candidates will have previous field service experience, excellent communication and customer facing skills and be of smart appearance.   You will also have a keen and flexible attitude, and ability to work to deadlines.  Out of hours calls are required to be covered on a rota basis.
 
Standard working hours are 9.00 to 5.30pm and overtime will be paid. It should be noted you will often be required to work outside the standard hours.  

Package £18 - £23K includes basic plus bonus plus On Call Payment.. A company vehicle will be provided.

In the first instance, please email your CV to wattsk@nceeurope.com (No Agencies)