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Home»Repair & Supply »Repair Centre »FastTrack & Advance-Exchange

FastTrack & Advance-Exchange

In the service industry we all understand the need to run inventory at the lowest possible level. To spare up for every eventuality would never be financially viable, so that’s why at NCE we’ve created two service options to help you get around this issue, FastTrack & Advance-Exchange.


FASTTRACK

Our FastTrack service is, for a small premium, a method whereby you can jump the queue and get your repair straight onto the technicians bench.  Once you have let us know you wish to use the NCE FastTrack Service, our Customer Services team will provide you with the correct shipping label to enable us to track your repair through our Goods In department.  FastTrack repairs usually take between 24 and 48 hours (not guaranteed) to complete, and are always treated with the utmost urgency. 

Benefits

  • Priority Service
  • Wide range of products covered
  • Low additional premium
  • FastTrack repairs  “jump the queue”
  • Target repair turnaround, 24 to 48 hours
  • All repairs trackable via NCE LIVE

Advance-Exchange

If an expedited repair still isn’t sufficient, then there is another option - Advance-Exchange.  The Advance-Exchange service allows you to receive a good working replacement item before you have to ship back the faulty product to us at NCE.  The service is based on stock levels and pricing is linked to market value.  Speak to your Account Manager or the Repair Customer Services Team to enquire about Advance-Exchange options and availability.

For more information please call NCE on: 01249 824170 or email repair@nceeurope.com

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