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Home»On-site »On-Site IT Field Services

The complete range of field services tailored to your individual needs

NCE deliver a robust range of services specifically designed to meet the ever changing IT support needs of modern businesses.

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                                                                                                                                                                                            Flexible SLA's for all HARDWARE & SOFTWARE MAINTENANCE

                                                                                                                                                                                            NCE cover a diverse range of IT Manufacturers and products and offers flexible on-site SLA's, with call to fix as standard. NCE provides a 24 hour service, 365 days a year, allowing you to rest assured knowing that your IT environment has the maximum uptime.

                                                                                                                                                                                            See our multi-vendor portfolio for more details.

                                                                                                                                                                                            It goes without saying that the importance of keeping your hardware in good shape is paramount; however with the more sophisticated systems in use today, the software also needs full support and care.  NCE has a dedicated team of helpdesk professionals experienced in a vast array of systems such as; HP, Sun/ Oracle, IBM, NetApp, Citrix, and VMware, to name just a few.

                                                                                                                                                                                            TIME & MATERIAL CALLS

                                                                                                                                                                                            NCE provides that extra peace of mind to customers by providing a reactive and speedy “Time & Material” (T&M) service. Whether it's a one off fix or something that has been forgotten from the product list when setting up a contract, you can rely on NCE to get your system up and running again.

                                                                                                                                                                                            When cost is the major concern, don’t worry, we have an option that'll work for you. NCE can provide a low cost scheduled call rate for when time is not the key issue. However, for that moment when time is the absolute priority then our premium "Red Button Service" is the natural choice.  These calls are prioritised and we pull out all the stops to get the correct parts and solution for the quickest possible repair.

                                                                                                                                                                                            Installs, moves, additions & changes (IMAC)

                                                                                                                                                                                            NCE can provide you with a full range of IMAC based services from; volume server roll-outs, SAN installations and full system health-checks, De-commissioning, Re-commissioning, Moves and Disposal, Upgrades & Asset Management. 

                                                                                                                                                                                            Further information can be found under the Services section of the website.

                                                                                                                                                                                            WHITE LABEL SERVICE

                                                                                                                                                                                            NCE partner with many of the leading companies within the third-party and outsourcing arena to provide them with the full spectrum of field based services, delivering them transparently under our "White Label" banner.

                                                                                                                                                                                            We understand the sensitivity when dealing in the channel, so we're happy to remain in the background and deliver the service on behalf of our customers, always ensuring that all three-way communications are kept up to date in a timely fashion.

                                                                                                                                                                                            All service calls are closed quickly over the telephone, and followed by an automated email summarising all activities and sent direct to your call centre.  Tailored performance statistics and reports can be provided along with regular service reviews to your assigned account manager in order to guarantee a smooth interaction.

                                                                                                                                                                                            NCE On-Site Service Terms and Conditions

                                                                                                                                                                                            For all the Terms and Conditions realting to your NCE field service contract, please click here.

                                                                                                                                                                                            For our Service Level Agreement, please click here.

                                                                                                                                                                                            For our On-site Support SLA's, please click here.

                                                                                                                                                                                            NCE LIVE

                                                                                                                                                                                            NCE LIVE is our Real-time Web portal that allows our Field Service Customers to view both up to date contract information and call status on the fly. 

                                                                                                                                                                                            For more information about NCE LIVE download the data sheet here.

                                                                                                                                                                                            Sign into NCE Live here.

                                                                                                                                                                                            NCE Field Service Legacy IT Support

                                                                                                                                                                                            Legacy IT Support

                                                                                                                                                                                            When you are told by the manufacturer that your IT Equipment is no longer supported. Call NCE we can help you protect your investment by continuing support for many more years.

                                                                                                                                                                                            Please call us for more details

                                                                                                                                                                                            NCE Field Service Global Coverage

                                                                                                                                                                                            Global Coverage

                                                                                                                                                                                            NCE provide you with IT Services in over 120 Countries worldwide.

                                                                                                                                                                                            Click here to learn more

                                                                                                                                                                                            NCE Field Service Blended Services

                                                                                                                                                                                            Blended Services

                                                                                                                                                                                            NCE endeavour to cover most products directly but if we cannot we will manage those services for you with our extensive networks of quality partners.

                                                                                                                                                                                            Click here to learn more

                                                                                                                                                                                            Multi-vendor Portfolio

                                                                                                                                                                                            Portfolio

                                                                                                                                                                                            Multi-vendor portfolio

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                                                                                                                                                                                            Talk to us

                                                                                                                                                                                            United Kingdom United States

                                                                                                                                                                                            +44 (0) 1249 813666

                                                                                                                                                                                            +1 619.212.3000

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                                                                                                                                                                                            • QLogic
                                                                                                                                                                                            • Commvault
                                                                                                                                                                                            • Brocade
                                                                                                                                                                                            • Pure Storage
                                                                                                                                                                                            • Qualstar
                                                                                                                                                                                            • Infortrend
                                                                                                                                                                                            • Huawei
                                                                                                                                                                                            • VMware
                                                                                                                                                                                            • HP
                                                                                                                                                                                            • HGST
                                                                                                                                                                                            • Nexsan
                                                                                                                                                                                            • Spectra
                                                                                                                                                                                            • QNAP
                                                                                                                                                                                            • Emulex
                                                                                                                                                                                            • Dell
                                                                                                                                                                                            • IBM
                                                                                                                                                                                            • Barracuda
                                                                                                                                                                                            • Sony
                                                                                                                                                                                            • Kaminario
                                                                                                                                                                                            • FalconStor Software
                                                                                                                                                                                            • Overland Storage
                                                                                                                                                                                            • Qsan
                                                                                                                                                                                            • Nimble Storage
                                                                                                                                                                                            • DataCore
                                                                                                                                                                                            • NetApp
                                                                                                                                                                                            • Fujistu
                                                                                                                                                                                            • Synology
                                                                                                                                                                                            • Tegile
                                                                                                                                                                                            • Promise Technology Inc.
                                                                                                                                                                                            • Paessler
                                                                                                                                                                                            • Quantum
                                                                                                                                                                                            • Veeam
                                                                                                                                                                                            • Arcserve
                                                                                                                                                                                            • Cisco