From Storage Expo, to our own Data Storage shows, NCE endevour to keep our customers up to date

Position Available: Field Service Engineer- Atlanta area

NCE Computer Group, a global service provider specializing in Data Center Service and Repair solutions is looking to strengthen our US Service Team. There exists immediate opening for a Field Service Engineer based in Atlanta, GA.

Job requirements: provide hardware break-fix for IBM and SUN Enterprise level servers and disk storage. A plus if knowledgeable in STK disk storage arrays and tape libraries. The ideal candidate is a motivated and energetic service orientated professional, with great communication and outstanding customer service skills. Selected candidates will be a self-starter, must be able to work independently, as well as efficiently within a larger team. Additional requirement of the job is to have an insured vehicle, possess a valid driver’s license and a good driving record.

Please do not respond unless you have at least 5 years experience servicing IBM, Sun, HP, Dell Systems or STK Tape Storage hardware platforms.

Responsibilities
• Provide computer hardware diagnosis
• Repair, configure and install computer hardware
• Establish and grow effective service relationships with assigned customer base Ideal Qualifications
• At least 5 years Field Service experience
• A+ and N+ Certification
• Experience and knowledge with STK SILO and VSM, Quantum, ADIC and Qualstar Libraries
• Server repair experience, strong SUN, DELL, HP and IBM RS6000 hardware background Benefits
• Competitive wage
• Medical & Dental plan
• 401k
• Paid vacation and personal time off
• Car allowance

Please send resumes to serviceres@ncegroup.com

College Degree preferred but will consider applicants having equivalent work-related experience

Minimum of seven years technical experience in an IBM z-Series Mainframe environment
Technical knowledge and proficiency with IBM MVS, VTAM, TSO, HCD, IOCDS, MVSCP
Technical knowledge and experience with ATL environment
Proficiency of TCP/IP and SNA network protocols
Knowledge and experience with PCs, LAN protocols and connectivity (Ethernet and Token Ring)
Experience with Tape Silo Technologies (STK)
Proficiency with ESCON and FICON infrastructure
Excellent oral and written communication skills required
Ability to multi-task and maintain priorities
3-year experience in a role involving direct customer contact (internal and external customers)
Must be able to lift a minimum of 50 pounds as needed for test set up
Must be a self-motivated team player and able to immediately contribute to a fast paced, deadline intensive environment
Proficiency in Windows based applications, WORD, EXCEL, POWERPOINT and VISIO
Must have an insured vehicle, possess a valid driver’s license and a good driving record
Must be able to work weekends, shift and/or rotational schedule as required

Responsibilities:

Supervise a technical support staff
Provide IBM Mainframe support to NCE customers
Provide high-level technical support & problem determination/resolution to NCE Customer Service Engineers
Anticipate and prevent recurrence of issues
Track and update micro code and firmware
Assist with equipment installation/relocation
Assist in training and mentoring NCE Customer Service Engineers
Provide Documentation for testing activities
Provide Documentation for assigned projects
Identify and coordinate all IBM Mainframe service activities and objectives
Maintain current hardware inventory
Provide Layer-1 Network support
Assist with Hardware installation and relocations
Conduct Testing Services support as required
Perform the functions of Duty Manager as necessary
Establish and grow effective service relationships with assigned customer base
Additional duties as assigned

Benefits: