NCE is your single point of contact for the complete Data Centre Service partnership. We provide Service and Support for:  

IBM   |   SUN   |   HP   |   STK   |   DELL    

and many more....

An award-winning organization, NCE was founded in 1981 and is a tier one independent service organization for North America and Europe. NCE has consistently reduced customer cost of service while maintaining performance levels that are the envy of the industry. Our satisfied customer base includes more than 1500 computer sites housing thousands of systems, networks and peripherals. NCE services virtually all major metro areas with our own direct employees experienced on the devices they service.

NCE's Data Center Services cover a variety of server platforms. We provide system maintenance for IBM, SUN, HP, STK and Dell. NCE services also provide service and support for key data backup technologies, including tape, disc, and optical.

Our Multi-Vendor services cover a vast product portfolio. This portfolio consists of products ranging from individual servers to high-end Unix based servers (commonly found in the world’s largest data centers), in addition to tape libraries and disk arrays .

NCE’s on-site client-base covers the full spectrum of markets; including major blue chip corporations, storage manufacturers, third party maintainers, OEM’s, resellers and end users.

NCE is a recognized specialist in the storage and server maintenance arena. NCE works in partnership with many of the industry’s leading service providers, delivering a single source solution for mission critical storage products. Integrating NCE’s service portfolio into their own service offering has allowed many of our 3rd party customers to increase their product coverage and revenues by bidding for business previously out of their reach.

Our flexible contract and call management system enables seamless integration with customer’s own call center systems and can provide tailored reports as requested.

7x24x4 On-Site Maintenance

NCE’s professional personnel are on hand to deliver reliable support 7 days a week, 24 hours a day, 365 days a year. Our On-site Maintenance program provides a targeted response of 2 hours by our Customer Support Engineer, within 50 miles radius of a service center.

Dedicated, onsite personnel located at your site is a service also available- a service that has been utilized by a number of our larger customers.

Some of the benefits of NCE's Onsite Maintenance are:

• 7x24 Telephone Support
  

• An 800# for call reporting and tracking of all calls provides our customers with immediate

• toll-free access to support.
  

• 24 Hour Coverage
  
  
• 365 Days a year
  

• ISO9001 Compliant Procedures
  

• Preventative Maintenance (PM’s) offered to reduce future failures.
  

• All Parts and Labor Included in Contract
  

• An assigned Customer Support Engineer to build ongoing service relationship with our clients.
  

• An assigned Account Manager to ensure customer satisfaction and escalated problem resolution is available to you as requested
  

• NCE can also provide Service Reviews to ensure customer satisfaction and continuous improvement of support processes.

The On-site Maintenance program is just one of the ways NCE Services can work for you.